Frequently Asked Questions
Everything you need to know about orders, shipping, returns, skincare routines, and Glowify product care.
How long does shipping take? expand_more
Metro Cebu and major city orders usually arrive within 3-5 business days. Provincial deliveries may take 5-7 business days depending on courier coverage.
Are Glowify products suitable for sensitive skin? expand_more
Our formulas are made with gentle ingredients and are designed for everyday beauty routines. If your skin is reactive, patch test first and introduce one new product at a time.
Can I return or exchange products? expand_more
Yes. We accept eligible returns or exchanges within 30 days if the item is unused, sealed, and in its original packaging.
Are Glowify products cruelty-free? expand_more
Yes. Glowify is cruelty-free, and we do not test our skincare or makeup products on animals.
How do I choose the right products for my skin type? expand_more
Start with your skin type and main concern. You can take the Glowify skin quiz or contact our support team for a personalized routine recommendation.
Do you offer free shipping? expand_more
Yes. We offer free standard shipping during selected promotions and for qualifying order totals shown at checkout.
How can I track my order? expand_more
Log in to your account and open Track My Order to view your tracking code, parcel location, order status, and estimated delivery date.
What payment methods do you accept? expand_more
We accept card payments, digital wallet options, and cash on delivery when available for your location.
Do you ship nationwide? expand_more
Yes. Glowify ships nationwide across the Philippines through our partner couriers.
How do I contact customer support? expand_more
Email support@glowifybeauty.com or call +63 917 123 4567 during business hours, Monday to Saturday, 9:00 AM to 6:00 PM PHT.
Are your products dermatologist tested? expand_more
Many Glowify essentials are developed with skin comfort in mind and dermatologist tested where indicated on the product page.
Can I cancel or modify my order after placing it? expand_more
You may request a cancellation or change before your order is packed. Once shipped, delivery and return policies apply.
Do you offer discounts or promotions? expand_more
Yes. Join the Glowify Community newsletter for exclusive discounts, launch access, and member-only offers.
How often should I use Glowify skincare products? expand_more
Most gentle basics can be used daily, while active products should be introduced gradually. Always follow each product’s usage instructions.